Wednesday, February 8, 2012 at 11:43AM Today’s law firms are on the ropes. Fierce competition and ever-increasing client expectations force law firms to bob, weave, jab, parry and counterpunch just to stay in the fight. Not surprising, client satisfaction rates have taken a hit and few law firms prove they have the discipline and agility required to reclaim clients’ hearts and be client service heavyweights.
Tuesday, December 13, 2011 at 03:06PM Growing business in the 2012 legal environment is a daunting task even for the most established law firms. Economic uncertainty slams the brakes on outside counsel spending and a renewed focus on law firm consolidation drives corporate counsel decisions. Combine this with client satisfaction rates at a 4-year low and hope for success appears virtually non-existent. Discover 6 high-powered (and profitable) lessons from this year’s BTI Client Service A-Team.
Tuesday, October 25, 2011 at 06:07PM If the tug-of-war of litigation is getting you down, you’re not alone. This year, spending cuts, fee caps, resolution mandates and other aggressive tactics are bringing down not just litigation dollars, but the entire legal market. With a projected growth rate of -1.6% (yes, that is negative), the market for outside counsel services in litigation is putting a damper on the outlook for 2012...
Tuesday, October 18, 2011 at 10:50AM Many of us spend our Sunday afternoons at this time of year marveling at the deft tactical maneuvers and well-timed evasions of our favorite receivers and running backs. Running head on into a fray of beefy opponents intent on squashing any efforts at forward progress, these players display agility and practiced skill. They leap over fallen teammates, duck beneath barreling chests and swerve around hulking obstacles. “Leap. Duck. Swerve.” is BTI’s new mantra for the 2012 legal market.
Monday, August 8, 2011 at 04:41PM 2011 marketing budgets get a boost at law firms of all sizes, enjoying bumps of 5.3% and 4.2% at AmLaw 100 and 200 firms, respectively. Small and mid-sized firms get their fair share as well, with marketing dollars rising 4.3%, on average, since 2010. As law firm leaders come to terms with the economics of the "new normal," many turn to marketing as the antidote...